FAQ
Answers to common questions about delivery, payment, returns, the clinic and grooming.
Are your products original?
Yes. Joli is an official distributor in Armenia of the brands we carry, so every product is 100% original and comes with the manufacturer's quality guarantee.
Do you deliver, and how much does it cost?
Yes, we deliver across Armenia. Delivery in Yerevan is 1000 ֏ and free for orders over 15000 ֏. Delivery to the regions is 1500–2500 ֏ and takes 1–3 days.
How can I pay?
You can pay in cash on delivery, or online by card (Visa, Mastercard, ArCa). Choose your preferred method at checkout.
How do I place an order?
Add the products to your cart, go to checkout, and enter your contact and delivery details. We'll call you to confirm the order and arrange delivery.
Can I return or exchange a product?
Unopened products in their original packaging can be returned or exchanged within 14 days of receipt, in line with our returns policy.
Do you have a veterinary clinic and grooming?
Yes. Joli offers veterinary care and grooming at our branches. You can book an appointment online on the Booking page or by phone.
Is there emergency or 24/7 veterinary care?
Yes. One of our branches provides round-the-clock emergency veterinary care. For urgent cases, call the emergency line shown at the top of our site.
Where are you located and what are your hours?
We have several branches in Yerevan, generally open daily from 10:00 to 20:00 (one branch is open 24/7). See the Locations page for addresses and maps.
How do I choose the right food for my pet?
Filter products by animal, brand and category, and read each product's description. If you're unsure, our team and vets are happy to advise based on your pet's age, breed and needs — just contact us or book a consultation.
How can I contact you?
You can reach us by phone, Telegram, WhatsApp or Instagram — the links are in the site header and footer, and on our Contacts page.