Privacy Policy

Last updated: 30 August 2026

This Privacy Policy explains how Joli Veterinary Center (“Joli”, “we”, “us”) collects, uses and protects your personal data when you use our website and our shop, grooming and veterinary services. By using our website you agree to the practices described here.

Who we are

Joli Veterinary Center runs an online pet-supplies shop, grooming salons and veterinary clinics in Yerevan, Armenia. We are the controller of the personal data described in this policy.

Data we collect

Account and orders: your name, email address, phone number, delivery addresses and order history.

Bookings: details about your pets and appointments when you book grooming or clinic visits.

Technical data: basic information such as your device, browser and the pages you view. Analytics and advertising cookies are used only if you accept them in the cookie banner.

How we use your data

To create and manage your account and to process, deliver and confirm your orders.

To schedule and manage veterinary and grooming appointments and to provide customer support.

To improve our website and services and — only with your consent — to measure and personalise marketing.

To comply with our legal, tax and accounting obligations.

Sharing your data

We share your data only as needed to run the service: delivery couriers to fulfil your order, our IT and hosting providers, and public authorities where the law requires it. We never sell your personal data.

Cookies and analytics

Essential cookies keep the website and your shopping cart working and cannot be switched off. Analytics and advertising cookies (for example Google, Meta and TikTok) load only after you accept them, and you can withdraw your consent at any time by clearing the site’s data in your browser.

Data retention

We keep your account and order data for as long as your account is active and for as long as required by Armenian tax and accounting law, after which we delete or anonymise it.

Your rights

You may access, correct or delete your personal data and object to certain processing. You can update most information directly in your account, or contact us using the details below. You also have the right to lodge a complaint with the competent data-protection authority.

Security

We use appropriate technical measures to protect your data, including encrypted connections (HTTPS) and hashed passwords. No system is completely secure, but we work continuously to keep your information safe.

Children

Our services are intended for adults. We do not knowingly collect personal data from children under 16.

Changes to this policy

We may update this Privacy Policy from time to time. The current version, with its update date, is always available on this page.

Joli Veterinary Center · Yerevan, Armenia · info@petshop.am · +374 10 000000