Privacy Policy
Last updated: 13 October 2026
This Privacy Policy explains how Joli Veterinary Center (“Joli”, “we”, “us”) collects, uses and protects your personal data when you use our website and our shop, grooming and veterinary services. By using our website you agree to the practices described here.
Who we are
Joli Veterinary Center runs an online pet-supplies shop, grooming salons and veterinary clinics in Yerevan, Armenia. Joli is operated by JOLLI LLC, the controller of the personal data described in this policy.
Data we collect
Account and orders: your name, email address, phone number, delivery addresses and order history.
Bookings: details about your pets and appointments when you book grooming or clinic visits.
Technical data: basic information such as your device, browser and the pages you view, and which ad or website brought you to us. For analytics and advertising cookies, see “Cookies and analytics”.
How we use your data
To create and manage your account and to process, deliver and confirm your orders.
To schedule and manage veterinary and grooming appointments and to provide customer support.
To send you messages about your orders and appointments — by email, SMS or phone — and confirmation codes.
To improve our website and services, to measure how well our advertising works and to show you Joli ads (see “Cookies and analytics”).
To comply with our legal, tax and accounting obligations.
Sharing your data
We share your data only as far as needed to run the service:
Delivery couriers — to deliver your order.
Our bank (Ameriabank) — for card payments. You enter your card details on the bank’s secure page. We receive only the first six and last four digits of the card number and never receive or store the full number.
IT service providers — hosting and data storage, sending emails and SMS. Some of them process data outside Armenia (for example in the EU and the USA).
Advertising and analytics services — Google (Google Analytics, Google Ads), and Meta and TikTok if we advertise with them: data about your visits to our website and, to measure our ads, the email address and phone number from your order, only in encrypted (hashed) form.
Public authorities — where the law requires it.
We never sell your personal data.
Cookies and analytics
Essential cookies keep the website and your shopping cart working and cannot be switched off.
Analytics and advertising cookies (Google Analytics, Google Ads, and Meta and TikTok if we advertise with them) help us understand how the website is used and measure our advertising. For visitors in Armenia they are on by default. Visitors from other countries see a cookie banner, and these cookies load only after they accept. You can withdraw your consent by clearing the site’s data in your browser, and the banner will appear again.
Third-party vendors, including Google, use cookies to show you Joli ads on other websites based on your previous visits to our website.
When you place an order, the email address and phone number from your order may be sent to Google in encrypted (hashed) form (Google Ads enhanced conversions), so that we can see which ads led to purchases. Google does not receive them in readable form.
How to opt out: personalised Google ads at myadcenter.google.com, Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout, and any cookies in your browser settings.
Data retention
We keep your account and order data for as long as your account is active and for as long as required by Armenian tax and accounting law, after which we delete or anonymise it.
Your rights
You may access, correct or delete your personal data and object to certain processing. You can update most information directly in your account, or contact us using the details below. You also have the right to lodge a complaint with the competent data-protection authority.
Security
We use appropriate technical measures to protect your data, including encrypted connections (HTTPS) and hashed passwords. No system is completely secure, but we work continuously to keep your information safe.
Children
Our services are intended for adults. We do not knowingly collect personal data from children under 16.
Changes to this policy
We may update this Privacy Policy from time to time. The current version, with its update date, is always available on this page.
JOLLI LLC · Joli Veterinary Center · Yerevan, Armenia · contact@joli.am · +374 (0)33 300 404